PAYMENTS

We accept credit card payments from Visa, American Express, Master Card, Discover and more. We also accept PayPal Payment, Amazon Pay, Crypto Currencies - Bitcoin, Bitcoin Cash, Ethereum and Lite Coin and Put it on Lay-Buys. Our international customer can also choose to make offline payment by wire transfer. Please contact our Sales Representative for assistant.

 

ORDERS

In-stock Items

Orders will be confirmed within 24 hours. You will receive an email confirmation upon placing an order. While most orders are shipped immediately, Orders placed on weekend will be shipped the following Monday. We will work very hard to ensure your items dispatch as soon as possible. You will be notified by email when your order is dispatched.

Out-of-stock Items/pre-order/custom order

Order will be confirmed within 24 hours. The order takes between 4 to 6 weeks to complete, depending on the volume of orders we have at hand. You will be notified by email once order is completed and dispatched.

 

INSURANCE

Nimora Studio insures each purchase during the time it is in transit until it is delivered to you. 

 

RETURN AND REFUND

In-stock items

We want you to be completely happy with your purchase, we therefore accept return on in-stock items within 7 days from the date you received your order to exchange or refund. Please make sure our items are returned new, unused and with all the accompanying packaging materials provided. 

There is an applicable restocking fee of 3% if purchased using credit card. 

* Please note that shipping cost is not refundable.

* Customers are responsible for return shipping and insurance costs, which will not be reimbursed. Traceable shipping service and purchase shipping insurance are required. We are unable to guarantee receipt of your returned item without proof of shipment with a tracking number.

Made-to-order items

Unfortunately, we are unable to exchange or refund on items that are made to order. 

 

SHIPPING

We provide FEDEX standard shipping at a fixed rate of USD 45 globally. Dispatch may take between 5 to 24 hours after purchase. We may need to confirm your details with your card issuer. We work closely with our shipping partner to minimize the potential impact of delays on our international customers.

 

TAXES AND DUTIES

For international orders, displayed prices on our items do not include taxes and duties. Nimora Studio is not responsible for import duties of the countries our items are shipped to. Please check with your local authority to find out any applicable taxes and duties prior to making purchase.

Once your order is shipped, the carrier will contact you to inform about import duties, customs and local sales taxes levied by the country you are shipping to.